Terms and Conditions
You are embarking on an outdoor adventure tour and your personal safety is a top priority to us. However, Mongolian Luxury Tours cannot be held accountable for circumstances beyond our control. We strongly recommend purchasing a comprehensive travel insurance plan prior to your departure.
Responsibilities to the Traveler
As with any outdoor adventure tour, there are risks and hazards. Your tour guide will be working diligently to ensure the safety and welfare of the group. It is imperative that you follow the direction of your tour guide. However, you will be responsible for your own actions and personal safety. We reserve the right to ask anyone displaying improper behavior or risking the safety of the group to leave the tour with no right to a refund or compensation.
Any medical conditions and/or dietary concerns must be brought to our attention at the time of booking. We will not be responsible for circumstances or events that may have been avoided with proper notice of these important details.
Our Responsibilities to the Traveler
Our responsibility to you, the traveler, begins from the time you meet your tour guide in Ulaanbaatar until your departure. We will not assume any responsibility for late arrivals or failure to arrive at the designated place and time. Nor will be responsible for happenings beyond our control such as terrorist attacks, political unrests, natural disasters, or airline/train delays or cancellations.
Booking and Payments
When you are ready to confirm your space on a tour, please complete the following booking form and submit a minimum deposit totaling 30% of the land cost. Once we receive the booking form and deposit, will we make the necessary reservations and send you a confirmation along with payment details.
Payments are accepted by Visa or MasterCard, bank transfer, or international money transfer services. Mongolia Luxury Tours Co., Ltd. Will not be held responsible for payments sent by postal service.
The trip balance, which is 70% of the total land cost, is due 60 days prior to your departure date. If payment is not received by the due date, your reservation may be subject to cancellation and cancellation fees may apply. Bookings made within 60 days of the departure date will require full payment.
Cancellation and refund
Notice of cancellation and refund request must be received in written form.
- 25% cancellation charge for all tours cancelled within 30-60 days of arrival.
- 50% cancellation charge for all tours cancelled within 15-30 days of arrival.
- 100% cancellation charge for all tours cancelled within 15 days of arrival.
We reserve the right to change any itinerary prior to departure for less than three passengers. With a minimum of two passengers, all tours will depart. If a trip is canceled due to force majeure (acts of God, war, labor strikes, earthquake, flooding, government rules etc.), we will promptly refund the portion of the trip cost not already advanced to suppliers and use OUR best efforts to recover and refund the balance as promptly as possible. However, we do not guarantee recovery of any or all of the advance payments made, and our use of best efforts to recover these payments will not include the institution of any legal proceedings in foreign jurisdictions. We are not responsible for expenses incurred by trip members in preparing for a canceled trip (e.g., non refundable advance purchase air tickets, visa fees, inoculations, equipment, etc.) or for any additional arrangements should the trip member have embarked prior to the scheduled group departure date. Travel insurance fee, visa fee, and visa handling fee are non-refundable. Since most airline tickets are discounted in our tour packages, refund may be subject to penalty from supplier/airline, may not be in full face value, and may require prepayment of processing fee to Travel All Mongolia. Travel insurance is optional and strongly suggested for all international travel.